I have a lot of mue to swap. how much longer will I be able to swap it...don't have access to the pc it is stored on till after the holidays.
Sorry you can't swap any more coins.
The old blockchain is killed, nothing can be sent on it anymore. The swap was ongoing in two stages for over 6 months. All coins have been burned and the old quark MUE can no longer be swapped for the new MUE-X11 tokens.
I am trying to withdraw 25,000 MUE from a wallet at a white label exchange. Every time I try to withdraw to the wallet I downloaded from the MUE website, I get an "invalid address" from the exchange. Please do not tell me I cannot withdraw them because they are still on the Quark and should have changed to the new chain. If this is the case is there anything we can do?
What white label exchange ? and when did you buy them? you could be a victim of fraud..
It is off CryptoNext and the coins were given 4 years ago by the devs for assisting them with something. I was then offline for pretty much 3 years due to family/health issues, so this is not fraud as far as I can see it. CN probably just forgot to update the wallet. My question is more what to do now?
Well sorry to say, you are a victim of their incompetence..
Ample time was made for the Swap which has ended.
Nothing you can do to swap those coins, the only thing They can do is compensate you due to their negligence.
It may have been because there was very little (if any) trading on their platform. Will find out what they will say, but can guess the answer. Is there not a direct contact that can be made with the devs (are you one of them) or a body that can be spoken too? It may have been ample time for others, but in my case this was not ample enough. Surely genuine cases (with proof of why) should be able to be presented to someone?
Any help would be appreciated.
I understand, but you need to understand that we had an extended swap period ( June 25th - November 19th ) 6 months of opportunity. we have been vocal about it, advertised and done in two stages.. as an exchange, they chose to ignore the 1st swap phase and they also failed to request users to withdraw or at least notify them of de-listing which would have allowed you to benefit from the 2nd phase of the swap.
at the moment there isn't a possibility for us - the MonetaryUnit Team - to swap additional coins; 1) The reminder of the swap fund was burnt in stages that were announced at the time too 2) the set extended window for swapping coin is over.
I'm not happy to be the bearer of bad news but anything else will be misleading and that's now how we conduct our self in this community.
The only chance you have is working with the exchange to reach some sort of a settlement. and if there is anything we can assist you with, feel free to reach out here or join our slack (link in OP-ANN/website).
Best regards