Hi,

I recently recieved my Antminer S9-14TH/s Shipping: 11-20 Dec. I spent the entire day trying to connect it to antpool but the Miner Status page appears blank. In the System page, there doesn't appear information regarding Hardware Version nor BMminer Version. I'm posting print screens bellow. What could be causing this and how can I solve it?
Best regards,
Paulo

https://imgur.com/a/1nnt1