I'm having the same issue. Just got this machine 2 days ago.
Reset everything to defaults and got it to work for a sec. then it stopped when I put my name in instead of 'antminer'

Miner Status page does not fill out, Hardware Version and BMiner Version are blank.
Using 240v, Bitman APW 3++ or whatever its called (the official one for the s9)
Temps are good. It sounds like the fans spin up and down in cycles a lot.

Any clues would be helpful.