Hey @WirexVictim!
I am so sad that you chose this nickname.. Anyway, I suggest you to contact our support team. We would need to check your particular case. If you've already opened a ticket, let me know the ID! I will do my best to resolve the issue as quickly as possible.
Best wishes!
Lana

This is not particular case and there is no other solution than prompt refund. Your support team winds people up by talking nonsense. There is no need to talk to them anymore. Group of Wirex victims gathered to start legal action and you will be informed about details right after holidays.
Best wishes to you too.