After failed withdraw my XVG coins disappeared from my balance. I have opened ticket: 532718 and they c-cex answered me "Hello! We see some issues with XVG withdrawals. We will look deeper into this problem after Jan, 20. All withdrawals served by now. All failed withdrawals were returned to balance.".

My XVG haven't returned to my balance.
I have no option to post a reply in the ticketing system.
I have DOGE in my balance but I don't have withdraw button.

C-CEX going on a vacation 30 days and before that they have practically disabled withdraws.

I think this is a robbery and c-cex are thieves and this story with a vacation when all of your clients have serious problems is fake.

This is the only explanation of this  situation.

I don't know if there are a way to sue them for what they are doing.