Has anyone had to do a warranty return/repair? I have a hashboard that doesn't show up anymore on the status page.
This is what happened: I was running Blissz and it was showing me inflated hashrates on chain0 and failing with xxxx's. I rebooted and changed frequencies/voltages but nothing seemed to help. I switched back to the stock firmware and after some trial and error I was able to get chain0 to run normally. It ran for a couple of days and then just disappeared from the status page. I saw in the kernel log that it shows chain0 as having an asic count of 0 instead of 60. Also, I tried switching out the cables connecting the chain with cables that are known to work, and changing the slot it is connected to. I saw Bitmain also recommends reflashing the stock firmware and letting it run for 20 minutes, so I tried that as well. None of that worked, so it would seem the board is dead.
I don't know if I need to post on their support forum first asking for help, or if I can go ahead and create a help ticket, disassemble the D3 (removing chain0) and package up the faulty hashboard. Anyone know what the standard procedure is?
This is what happened: I was running Blissz and it was showing me inflated hashrates on chain0 and failing with xxxx's. I rebooted and changed frequencies/voltages but nothing seemed to help. I switched back to the stock firmware and after some trial and error I was able to get chain0 to run normally. It ran for a couple of days and then just disappeared from the status page. I saw in the kernel log that it shows chain0 as having an asic count of 0 instead of 60. Also, I tried switching out the cables connecting the chain with cables that are known to work, and changing the slot it is connected to. I saw Bitmain also recommends reflashing the stock firmware and letting it run for 20 minutes, so I tried that as well. None of that worked, so it would seem the board is dead.
I don't know if I need to post on their support forum first asking for help, or if I can go ahead and create a help ticket, disassemble the D3 (removing chain0) and package up the faulty hashboard. Anyone know what the standard procedure is?
man ive got 2 units doing the same thing (one board on each unit gone and log shows 0 asics)
i had this issue a few weeks ago on another board and I sent it to the US facility and got it back repaired.. but now a different board is gone on each unit LOL
and the board I got sent back has missing o's ( 9 to be exact) so instead of like
oooooooo oooooooo
it shows
oooooooo oooo
great repair service
.. so now ill attempt to send the hash boards that are now disapearing and see what happens.. not sure if i should send back the one with missing chips AGAIN