Hello
How long time will it take to get tier 3 verificated?
I got a deposit stuck in "on hold" due to this problem.
Hi Krister. If you've already opened a ticket, could you please let us know the ticket number? If you haven't, please open a ticket
here and be sure to escalate that ticket using
this form. Thanks for your patience.
Septimus ---
I see you are very busy. I need my account unlocked. I had gotten invalid user responses, leading me to resetting my password and then trying to log in with multiple failed attempts. I also use 2FPA also, and I'm not sure what the issue was. Now my account has been temporarily disabled. I PM'd you my situation and I also escalated the ticket (#1107888). I'm wondering how long the turn around time will be to unlock my account. I want to make trades but cannot! This is a huge issue for me as I don't want to miss the next move on some of my favorite cryptos.
Hi jm27. I wouldn't have an estimate on the turn around time but if you have escalated your ticket you should see a response as soon as possible. We're having a high influx of tickets right now so that could be a few business days. Thanks for your patience.