Hello,
On December 11, CEX.IO support wrote that my deposit of 10000 was delivered and they need 3 days to check it. Today is December 21 and there are still no money on my account! Where are my money??? I wrote to support again, but the only thing that I get back are standard: "We appreciate your patience bla-bla-bla". I also wrote them on Twitter https://twitter.com/Ironhea59959592, but no still reaction!
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On December 11, CEX.IO support wrote that my deposit of 10000 was delivered and they need 3 days to check it. Today is December 21 and there are still no money on my account! Where are my money??? I wrote to support again, but the only thing that I get back are standard: "We appreciate your patience bla-bla-bla". I also wrote them on Twitter https://twitter.com/Ironhea59959592, but no still reaction!
. Reminds me of my situation, except that i deposited not EUR but USD. On December 12, the support said that they will check my SWIFT payment in max. 3 days but nothing has been done so far, and my money seems to be stuck. All i get is the same automated replies from the support, and i think that they do not even bother themselves with it. I even made the thread today https://bitcointalk.org/index.php?topic=2623395.0 let's see how the CEX.IO representative will handle this issue.