Same here.

Withdrawal Complete    ZEC    12.00363065
   
2017-12-20 20:09:09 Address: t1ef3fLztbjd9LuPB8VG1i6q4m11iQPdBR7 Txid: 3e289a5dc781e0aef355425fa22412252efb44573c62edcbf5314561de3ea3e1

This transaction is nowhere to be found. Completely bogus ID.
However, the one I done previously, in a much smaller, amount went through with no problems.

Ticket open  (#616967) - and no reply whatsoever...

Needless to say, it looks quite suspicious at this point.