This service is a scam, the limits from tge website doesn't match.
After i verified an account and was KYC_2 level for tge new paynetics plastic card i loaded some xrp for the equivalent of 500 now the money is stuck on the account and i always get an error that there are not enough funds to load the card.....
Customer service is trying more then 2 days to sort out the problem and it seems they cant resolve the issue, skype support doesnt answer and mail support has no clue how to solve this.
Stay tuned i will follow with proof of this case, in the meantime don' t use the service, atm its a scam of its finest!
I am having the same issue, I have loaded my card with 120$USD and they havent given me the PIN to buy things in store, or get cash from the ATM.
I tried their support page, Skype, Telegram, Support Email. No Response what-so-ever.
I wouldn't want to call them a scam since they did work back in March, but ever since then it's just been a bad experience.
I think they are still in the process of integrating Paynetics into their system cause I'm noticing a lot of small changes in the members area.
Hopefully they get this stuff sorted out soon.