Anyone here have experience with BitGrail verification?

Been waiting to withdraw my BTC since yesterday.

Had to get verified first.
Sent all required documents, but didn't get a confirmation mail. Didn't say if it's to be expected. In other words; I have no way of knowing if my files went through correctly, except for the small confirmation when I sent them.

Telegram chat says it could take up to 24 hours. Almost past that now...
Meanwhile I lost $1000's in BTC value because of this, while I was trying to take profits from XRB.

There's def some room for improvement here!