Should he wait more or is there anything to concern here?
Currently, It seems shapeshift and blockchain.info is having a problem with exchanging of coins. There are a significant number of people here who have posted a similar problem like yours. If you want to look, It's in the
Web wallets and
Exchange Boards
I contacted Shapeshift and sent them screenshot with Transaction and order id 2 days ago but still nobody replied or solved the issue. Help out guys
Try to follow it up on their social media sites below:
To add-on, They've released the current state of their support queue and as expected it's not a good situation for you. Response will probably take a week or so.
Read it here (Tips are also included):
https://www.reddit.com/r/shapeshiftio/comments/7layhk/a_note_about_the_current_state_of_the_ticket