Hi Kraken are con-artists. I'm so sorry to hear that you were a victim of a phone phishing scam. You were not speaking with a Kraken representative on the phone, because we do not offer phone support. We have been actively telling clients about these scams because they are becoming more and more common. They are also targeting clients of other exchanges, so everyone should be extremely vigilant.

If you're still having an issue accessing your Kraken account at this time I would suggest escalating your ticket.




Please spare me your sympathy.  I'm well aware you do not offer phone support and thats why I did not give the bastard that phoned me any information over the phone about me or my account.

The problem is that he already had my personal phone number.  How is it possible he had this?  Please explain that to me and the good people on this forum given I only logged on through your web address.   

............unless someone from kraken.com gave him this information.

And also that someone was able to change my login details without my knowledge.  Please explain how that can happen?

Unless someone from kraken.com deliberately gave my details to a hacker, or kraken themselves are in on the scam

Kraken.com still refuse to let me access the account and see the transaction history.  Even though they have been served legal notice to do so,  they now refuse to correspond with me.

And don't give me anymore shit about sending you my passport details or escalating tickets.  There is now way in hell I will be sending you people any of my government ID.  God knows what you'll do with it.

You know who I am.  Ive send you plenty of correspondence already and now signed legal notices that I require immediate access.
to my account.
 
Will you give me immediate access to my account kraken?