I asked for a refund. It was ignored. I asked for a refund again. It was ignored.
I made a paypal claim asking for a refund. I was *denied*.
I upgraded it to a dispute. The terrahash site says I have it refunded, but I don't see the money in my paypal account, even as pending.
Well, this is not good. If they say, they will refund you, if you cancel before they ship, they will. Their "ignorance" (speaking in your language), as you see, just makes you more freightened, so you panikct and worse thinkgs up. Dispute as you have read allready, lasts longer to solve, but if they refund case by case, I suggest next time, to be extremelly patient.
With them it might not matter how patient you are. During my dispute they would not respond in paypal. Instead just let it sit there. Claim was first time i even got a response about it, even though their response was a threat to close my claim...