Looks like a scam to me too, I'm afraid. Yesterday traded a litlle there, then decided to withdraw. You wouldn't believe me, they're "processing" ETH and BCC transactions for almost 24 hours now and still nothing. ETH tx for 24 hours... Seriously? And no sign of any unconfirmed transactions in blockchain explorers. Support chat and email just keep silence.

Even if they're not scam, which I sincerely doubt in these circumstances, they are still considered not the most reliable party in my book, that I assure you.

Well, I'll be happy to make a mistake here, so I'll post here, if these withdrawals somehow eventually find a way to me.

UPD. 25.12.17 Support finally answered. Well, they said nothing there wasn't in FAQ, only that I need to wait more, but the answer itself gives me some hope. Let's see what comes next.

UPD2. 26.12.17 Not a scam, everything's fine. Support wrote me today, that devs will check on my case - and after couple of hours everything was done.

What can I say about the exchange? You can do there some nice profit, if you are OK with the delays in withrawal.