I think their game is to have occasional "issues" with larger than average transactions, while creating the illusion their service is legit for all smaller transactions. I hope they prove me wrong and credit my funds but I am not counting on it.
This exactly... they respond and pretend to be helpful, but don't actually provide support... they just mumur some BS so that they can say they responded. it's actually worse than no response at all... it's ... infuriating.