About the refund policy, it was changed way before the orders were taken.
My definition of "way before" and yours are obviously vastly different
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Q. Do you issue refunds?
A. We can refund your order if it has not been shipped. Once your order is shipped, we wont be able to issue you a refund.
A. We can refund your order if it has not been shipped. Once your order is shipped, we wont be able to issue you a refund.
http://cc.bingj.com/cache.aspx?q=terrahash.com+faq+refund&d=4689181941699424&mkt=en-US&setlang=en-US&w=T_8k06RNEoJUZOKig5KN9HykiIP1diRj
You might also want to learn the laws on refunds:
http://business.ftc.gov/documents/bus02-business-guide-mail-and-telephone-order-merchandise-rule
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When You Must Cancel an Order
You must cancel an order and provide a prompt refund when:
the customer exercises any option to cancel before you ship the merchandise;
the customer does not respond to your first notice of a definite revised shipment date of 30 days or less and you have not shipped the merchandise or received the customers consent to a further delay by the definite revised shipment date;
the customer does not respond to your notice of a definite revised shipment date of more than 30 days (or your notice that you are unable to provide a definite revised shipment date) and you have not shipped the merchandise within 30 days of the original shipment date;
the customer consents to a definite delay and you have not shipped or obtained the customers consent to any additional delay by the shipment time the customer consented to;
you have not shipped or provided the required delay or renewed option notices on time; or
you determine that you will never be able to ship the merchandise.
You must cancel an order and provide a prompt refund when:
the customer exercises any option to cancel before you ship the merchandise;
the customer does not respond to your first notice of a definite revised shipment date of 30 days or less and you have not shipped the merchandise or received the customers consent to a further delay by the definite revised shipment date;
the customer does not respond to your notice of a definite revised shipment date of more than 30 days (or your notice that you are unable to provide a definite revised shipment date) and you have not shipped the merchandise within 30 days of the original shipment date;
the customer consents to a definite delay and you have not shipped or obtained the customers consent to any additional delay by the shipment time the customer consented to;
you have not shipped or provided the required delay or renewed option notices on time; or
you determine that you will never be able to ship the merchandise.