Ok so heres the deal. I like to read forums but not post on them, but I had such a good experience talking to Ken that I had to post about it.

Coming to Ken as a current BFL customer and expecting short answers that really didnt answer any of my questions. I was shocked when our correspondence was met with answers to my questions. I was shocked still when I kept asking questions and Ken kept answering, he was patient and never said he didnt have time for me.

This was the best customer service experience I have had in over 7 months.

I am set on not being a BFL customer any longer. I had a better conversation (with answers) from a company (AMC) which I haven't even bought anything from than from BFL which I spent more than I should have and get VERY vague so-so answers.

This is all. I do not have time to write anymore or even check for correct grammar. I have to go study my medication administration test for my NEW registered nurse job (I got my RN license the first of this month) yay!