Hello guys, i just read the OP.

It is unfortunate that the user had issues with an ITNS withdraw but this seems to be an exchange aspect. We from the team have no influence on what people withdraw or deposit on an exchange. We had no issues so far with the mentioned exchange and users have reported successful transactions (withdraw and deposits) of much larger amounts.

I would appreciate it that Vod is removing the negative trust as the aspect has no connection to me or my team. It is an exchange based matter, we have no responsibility over any exchange

Thanks a lot
Alex