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Board Exchanges
Re: Open support issue with poloniex since june (GET YOUR COINS OUT OF POLO)
by
bitcoinovsky
on 28/12/2017, 11:55:38 UTC
Maybe we should start some poloniex record time thread, here's mine:


Poloniex, you're doing great job, thank you!

http://i.imgur.com/M9wMDd5.png


For some reason, now poloniex freshdesk is showing me 102 days of "being processed", although it's been 218 since I reported an issue....

Timeline:
  • 24th May - reported an issue
  • 14th Sep - FIRST reply from support (person A)
  • 14th Sep - I provided detailed calculations stating one of my currencies has wrong balance
  • 15th Sep - support reporting, everything looks normal
  • 15th Sep - they request you are requested to provide a list of the precise times/dates/amounts that led to the allegedly wrong balance
  • 16th Sep - I've prepared spreadsheet with all my transactions of given currency, along with deposits/withdrawals and calculations, result is obviously different than the one on polo
  • (2 mo no answer)
  • 7th Nov - I apologize for the delay in response time. - (person B)
  • No answer since then

218 days and counting... get your coins out of polo
I'm gonna make list of my trades with this coin public once this will reach 365 days...