My funds in my BTC-e account have been unavailable for withdrawal for 11 days. I have contacted BTC-e through the ticket system, email or Skype nearly every day during this period to try to resolve the situation. Almost all of my messages and attempts to contact support have been ignored. On two occasions in the last ten days they have not been ignored and communication from support has consisted of a request that I contact BTC-e support via Skype. I have dutifully done so many times at many different times of day. Every Skype call has been ignored. The problem is relatively simple yet no progress is being made toward resolution despite my persistent efforts. I need a little help from BTC-e support.
The problem is simply that I am unable to withdraw funds from my account because withdrawal requires confirmation by email but my email account is not receiving the confirmation emails as it used to, as I have demonstrated with screenshots from my email account sent to support. I have all my account authentication information: username, password, google authenticator passwords, ApiKey, Secret as well as complete control of my linked email account. I should be permitted to withdraw funds.
BTC-E SUPPORT PLEASE CONTACT ME!!!!! You can PM me here or use my email associated with my BTC-e account (you can discover this by looking up my BTC-e tickets numbers: WLT-779-99672, WBB-493-84674 and BLN-211-57991). Im willing to talk via Skype, have a remote desktop session with you to demonstrate what is happening, message using my BTC-e account, or any other medium or channel you would like (which we can arrange the specifics of in private communication). What I am not willing to do is be ignored and have my funds eternally locked and forfeited to BTC-e. That is unacceptable.
Lets talk. You have proposed Skype. What specific time would support be available to answer a Skype call?
Update: Finally resolved by BTC-e support on July 15th. I realize BTC-e is struggling with tremendous growth and English support is not their best language, but trying to solve a basic problem nearly every day for over two weeks makes for a pretty bad customer experience.