I'm not sure how it is reasonable to wait for everyone to have all of their information in before refunds are sent out. Especially since I can't even get into my account until my two-factor authentication is reset (which I haven't heard anything about from Bitfloor support). Do you think it's reasonable for you to have to wait for people like me or people that aren't paying attention and don't even know about the refund process yet?
There's no way he can wait for all of his customers to input their info. I'm guessing SpottedMarley's method means that he will pay out the majority of his clients (Everyone who inputted their info on day 1 or day 2) at first. Then everyone else will get their payout much later in the future.
Also, can someone with the error take a screenshot of what error it is and when it happens (After login, after withdraw, etc.)