When I sign into my HEAT wallet with my user name and secret phrase and 4 digit pin it shows no balance and no transaction history. The long number at the top left hand corner under "(no name)" does not match any number I have written down either.
Is there something I'm missing?
Maybe you're inputting the secret phrase incorrectly - start over and double check it, if you are copy and pasting it make sure there isn't an extra space at the start.
That actually sounds far more likely to be the problem after reading that again. wrong passphrase