can you go on slack or discord or telegram so we can assist you quicker?
it depends on which wallet your using from what you stated you shouldnt be using a zcl wallet but the bitcoinz ones
unless thats what youre talking about :p then which wallet are you using?
I'm using the ZCL Windows Wallet 1.1.03 by BitcoinZ team.
BTW, what is your discord channel? Thanks.