I tried to transfer some coins using their Smart transfer option from BCH to another Alt coin but the transaction is pending for about 7 hours now. No reply from their support. Is freewallet.org any good?
I'd say you do some research before choosing a wallet. Id suggest you try out blockchain wallet. It's safe and secure. You are the only with the access to your private keys and can with that recover your lost bitcoins if at all it got lost.