Is anybody using this company to host miners or does anyone talk to Lauren or Allen?

I have been using them since 2016 to host a miner but it stopped weeks ago and I have been unable to get a response from email to either Allen Oh or Lauren Miehe, I have tried their Support Page, also PM's to Lauren Miehe aka Dalkore on this site. I have also tried phoning but that just rings out. Does anyone have contact with them?

I am running out of options so I added this thread here, @mods if there is a better sub-forum then please tell me.