all refunds are in full, in addition
you must obtain the invoice URL OR your return address must be one of the inputs.
I don't ever recall seeing a Bitpay invoice URL.
I have the bitcoin client and I can find my transaction ID under transactions -> show transaction details.
So... TXID is easy.
Where do we find our return address?
i believe it means that he will send refunds only to an address that was involved in sending the coins TO him originally (to prevent fraud)
if the address you sent from when you paid is the same address you want your BTC returned to, you're good
if you paid from mt. gox, or a wallet address you do not own, you are s.o.l., unless you have the invoice URL
but don't quote me

*edit* sort of answered here:
https://bitcointalk.org/index.php?topic=242627.msg2719737#msg2719737