The website posted a statement that he's been returned but still in a state of "major stress" and not speaking out anytime soon.

Still, the slowness is lame. I imagine that's why they're trading at a premium. It's usually the case that there's a reason why something is too good to be true. If you haven't tried already, zb.com and now binance.com doesn't allow XRP withdrawals so that's another pitfall to avoid (the only way to get your money back out is to reverse your purchase at a loss since trading in the opposite direction has very low volume, of course).