Have you touched base with Tradesatoshi support?
They should be able to help you - sounds like the the transaction didnt reach the blockchain yet.
Yep, but not expecting any response soon, since some guys in chats say they wait 45d+ for their reply.
If anyone could test and try to deposit twice to address without "Reusable receiving address" check that would be great. I'd happily try it myself, but all my coins are locked on TradeSatoshi atm.
https://imgur.com/9iqkR5H.jpg