Try their discord https://discord.gg/GujsZnD

You can also check your MN by typing masternode list full and see if your one is on their check checking your ip

Also HAV is looking to be the masternode coin to get for 2018, its higher than BTDX (a very very good coin) seems as if people are buying masternodes. It has been one of the most stable masternode coins i've used, no downtime for my masternode so far