I also made a deposit which doesn't show in my balance, but I know it'll eventually get credited.
same problem for me too, deposited Bitcoin transaction successful but the account is not credited. I'm not worried that much but I'm just pissed I can't do the trade I needed to do now.
Do you see that the transaction has arrived with amount,time and address and it has some status, pending or succeed but just is not yet added to the balance?
Or is like I have the issue that there no sing of incoming transaction. Nothing. I made xmr transaction 30. december. But still nothing. By address, tx ID and tx key, I can audit that transaction was valid and succesfull. But still nothing on Kraken.
I also have such view that Kraken is no scammer, but they have just huge volume of customers and traffic.
If someday someone develop a reliable and safe exchange would make millions. Anyway Kraken was pretty good so far.
That could be done the way that exchange takes the new customers on holding status, and do not let them inside system until there is enough servers to handle the traffic.