14.29$ transaction fee is absolutely not normal thing.
I have no idea what kind of plan they have about it.
But the possible reason is so many block chain transaction has been stuck for
so many days.
Maybe this is the only reason not to let any small transaction through bitcoin address.
They don't have the control for the fee, it's quite low now as the number of unconfirmed transactions went low. If you don't want to pay high fee, don't store your btc there.