I sent AEON minergate to Hitbtc. Not arrived. Can something be known about the problem? WmtrQvDHGQfZLvATNzMiQX2m4hZ1TRraxTNHKsnanvLFMBgaaJZMDowhFaaEttMUt9c61Em6dP1WeHk yDtyRgWf11Q6MTRDBY
Transaction hash: 3dfb602e7c3009f5717234c60ed00bc0759e6194d919446ba4245f4dc87eebfe
I can see that transaction on the blockchain, which means that the fund was indeed moved from you to HitBTC.
Maybe you forgot to attach the payment ID? That's the most common mistake for new users.
In any case, the only thing you can do is to contact their support.