Watch out! Scammers! They give you a deposit address, but if you deposit something will never get it! They steal your coins. Dont send them anything! You will lose your coins!
If you are newbie for this field for sure you are confused, and accusing services without knowing them properly.
Coins are getting available in wallets after the confirmations. So possible from where you sent the coins take time to reach your wallet.
I used both services and both are genuinely paying.