Maybe you have to wait a little longer. like I say they are busy and overloaded with requests. I also still got no answer (requestnr. 68000 and 76000) but I saw they fix problems. They should communicate a bit more so everybody know they are working on it. The holidays are also over. I hope getting an answer. If they not answer within a week or two or give my coins back in this time. Then they possible really scammers. But I sent earlier some DOGE and this went well, if they were scam this would also go wrong . So I hope they solve the problem.