About 12 hours after I contacted Coinexchange.io support about my issue, I got this message from them:
"This withdrawal has now been reprocessed, please allow some time for the funds to be received. Our apologies for any inconvenience.
Sincerely,
CoinExchange.io Support Team"
I just went into the wallet to verify the coins were there, and they were. This crypto exchange is one of my favorites.
G.P.
My post is below wherein I promised to follow up and give my feedback. So I have done that now. It is a good exchange to use.
It is possible that during the holidays, some of their contracted workers are having some time off. So like the poster above who finally got helped, it is best to have some patience with coinexchange.io
I tried to send some coins today out of coinexchange.io and got a txid of "1" instead of getting a normal txid number.
So my coins did not go out of coinexchange.io.
I went to support and issued a support ticket, and one of the categories I selected when going through the process of getting help is: "got txid of 1" so this gave me relief knowing it was a common problem that people have.
So I am going to give coinexchange.io three or four days to correct this because they are coming off some vacation time, and they need to be given some time to get caught up with all the work they will have after the holidays.
When my problem is resolved and my coins get to safety in my wallet, I will come onto this thread and announce that they helped me.
I am going to relax and allow them to do their job without pestering them and complaining on this thread.
Of course if I do not get my coins, then I will come on this thread and you will hear about it, but I do not expect that to happen.
Thanks,
G.P.