Guys help me out here.

I sent some XSPEC today from cryptopia, I sent just  1 xspec to be sure it worked fine and it didn't work. I have the TxId and my address I sent to. Could u guys help me out? I've already checked the explorer and it doesn't even find my adress. Is there something special I'm missing? To be clear, that one coin is not what I'm worried about I just want to send my other coins to my wallet.