Just bought 2 more however, I again having trouble with the order being "paid". I sent the Bcash well within the hour time frame (35 mins) and it still went to unpaid and expired. I contacted support. Anyone else having this trouble today?
Once the payment goes through it will change to “paid” even though the time has expired
Yes I have had this happen before but this time it seems different. It has not changed to paid even after 7 confirmations. Also yes I have double and triple checked the addresses.
I am in the same boat, opened a ticket.
I paid in full, had several confirms within 30 minutes of the order's being placed (now >10 confirms), but no PAID email, and the order now shows expired. Same as you, I checked and re-checked and re-re-checked the address and that I hadn't done something REALLY dumb like send BTC. All was correct on my side.
ETA, in the ticket I sent them blockchain explorer link to the payment address showing full amt received. I feel like that address used to be included in the order email, but it isn't any more.