Quote from: Shamane on January 02, 2018, 10:17:37 PM

Hi Kraken spetimus,
And thanks for your answer concerning the ticket (who was always a few day max priority from you

But i escalate it a new time ...

But ....
What about new trade engine ?
What about advanced order you sell on your internet ?
What about the price moving from 2.2 to 1.7 since you block my money ?
You speek about deposit delai, but what about withdraw delai/bug ?
What about your block making promise for 31/12 and don't be update since with no promise at all ?

Regards,

Hi Shamane. There was a delay with the trading engine but it will be out as soon as possible. We are still not offering advanced order types at this point. As for the rest of your questions, they'll need to be answered by the agent handling your ticket. They'll be able to give you a more accurate answer as to what we're able to do for you. Thanks for your patience.

Quote from: seyko on January 03, 2018, 02:28:10 AM

Quote from: seyko on December 23, 2017, 12:27:17 AM

I accidently locked my account by clicking the wrong link in the verification eMail from you (the one to lock the account) and now I can't even access the support site anymore because it says my account is locked.

I tried to contact the support via support ticket but when I try to login to read your answer it says my account is locked.

Please help me to retrieve my account.

This problem still persists and is getting really ridiculous..

My account is still locked because I accidently clicked the wrong link in the widthdrawal confirmation eMail from Kraken and support doesn't react at all..

I'VE WRITTEN SEVERAL EMAILS TO THE KRAKEN SUPPORT AND ALL I GET AS ANSWERS IS THAT I SHOULD LOGIN TO YOUR SUPPORT SYSTEM WHICH I'M NOT ABLE TO BECAUSE MY ACCOUNT IS LOCKED!!!

I have funds in fiat and cryptos in my account and want to access them ASAP.

Please help me out or I will start to think badly about Kraken!

Hi seyko. Any email that's directly sent to our support email address will be automatically closed. You don't need to be logged in to open a new ticket. Please open one here and escalate that ticket using this form. Thanks for understanding.

Quote from: MichaelKlein on January 03, 2018, 12:19:10 PM

Hello Kraken-Support,

I did 3 Deposits at 12 and 13 December and have opened 3 Tickets:
1116076   My deposit     14 days ago   6 days ago OPEN
1122451   Missing 3 of my deposits   13 days ago   10 days ago   OPEN
1115042   Missing 3 of my deposits   14 days ago   11 days ago   OPEN
Huh

I got not even answer from support and still waiting for my deposits to show in my account.

PLEASE SOLVE MY Tickets!!!!!

Best,
Michael

Hi MichaelKlein. I can see that Rick has already helped you with the deposits. If it helps for the future, you can always include your reference to your bank with lower case characters as SEPA transfers are not case sensitive and this would avoid confusion with similar looking characters such as "O" and "0". Thanks for your patience.

Quote from: ken2307 on January 03, 2018, 03:32:23 PM

TO Kraken-Support:

WHAT TIME CAN Get Verified
EVERYTIME SHOW ME Feature Disabled----This feature is not currently available.

CAN YOU FIX THIS BUG?

THANK YOU VERY MUCH

Hi ken2307. We're aware of issues that are resulting in difficulties for users who are trying to get verified and are seeing a 'feature unavailable' or 'feature disabled' error message. As you may be aware, these problems have been exacerbated due to the fact that we have been seeing extremely heavy traffic to the site and a massive influx of new users recently.

Our developers have been notified of this incident and are working to troubleshoot and fix it as soon as possible, although we don't have a date as to when this will be fixed.

Unfortunately, users cannot start to fund their account and trade until the verification issue is solved and completed. While we don't currently have an ETA on when it will be released, however it should be ready for release soon.

Also, please note that that other users have attempted to open new accounts with our exchange and most of the times they were able to get verified with their new accounts. In that case you would require to use another email and username. I hope this helps!

Sorry for any inconvenience caused by this and thank you for your patience and understanding while we are working to resolve these issues.

Please let us know if you need anything else from us.

Quote from: MohAli59 on January 03, 2018, 04:10:22 PM

Dear Kraken,

I have had an issue for 3 weeks and have sent several emails about this. I keep getting the same reply. I got locked out of my account on December 12th after I added an ethereum withdrawal address. I followed the guide on your website, changed my password and used 2FA. The password was changed but the account still shows locked when I log in. The request number is 107112. I need the account to be unlocked but cannot seem to get ANY response from your support team.

Hi MohAli59. I'm sorry to hear that you're locked out of your account. You can escalate your ticket's priority by filling out this form. Thanks for your patience.