I'm glad some of your experiences were good  but you can't ignore the huge volume of people that got robbed of their money and never got their funds. I myself had several good experiences with them and 2 that had me waiting for a week to get my money. By the time i got it the value of the bitcoin changed severely and i lost money. My tickets i submitted about that were ignored as we my PM's. I was desperate and did one last transaction at the end of last month around June 25th and got lucky as it was processed in my account in 2 hours. The next day is when the sh!t hit the fan and all this chaos started again. It appears as though many had issues before and after that date that either took weeks to resolve or never got resolved. USRAY is no longer an employee and will not answer PM's. No Bitinstant rep will answer PMS here or on their support tickets. The info they post on twitter is clearly lies as they kept telling people in certain states the site was working and people got robbed of their money and/or severely delayed. They never posted which states were actually working and which were not but referred people to their blog to get that information which is as much of a lie as any other they have told. They have pictures up on their site that make it look like they are working hard on getting things resolved which is a freaking joke. Seriously what does that prove. I bet that picture is not even of their employees or even from their office. It is possible they will get back up and running but I'm done with them. I just find it laughable that members here want to defend them and assume all these issues are from people making mistakes and defending Bitinstant. I guess some people are either a member of their company or someone who was lucky and didn't take it in the butt. Like i said I've had success with them and also been screwed by them. While they resolved it and paid me this was after 4 days and 8 days and I lost alot of money because they paid out the bitcoin quantity from when i placed the order not when the cheaters actually filled it. Other people making the same transaction as me at the same time had successful transactions. I believe they were in fact doing this to stay in business. My 2 failures both said "insufficient funds". And NO i made no mistakes with my information on either of those 2 transactions. They were broke and robbing people. Now the Winkleboss Twins are partnered up.....wow yeah i really trust them now.......Joke Joke. I respect other people's opinions but i do not dismiss them if i disagree and I am entitled to my own.