Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
Hi Kraken spetimus,
And thanks for your answer concerning the ticket (who was always a few day max priority from you
But i escalate it a new time ...But ....
What about new trade engine ?
What about advanced order you sell on your internet ?
What about the price moving from 2.2 to 1.7 since you block my money ?
You speek about deposit delai, but what about withdraw delai/bug ?
What about your block making promise for 31/12 and don't be update since with no promise at all ?
Regards,
Hi Shamane. There was a delay with the trading engine but it will be out as soon as possible. We are still not offering advanced order types at this point. As for the rest of your questions, they'll need to be answered by the agent handling your ticket. They'll be able to give you a more accurate answer as to what we're able to do for you. Thanks for your patience.
Hi spetimus,
Thanks for this new answer
Understand well, that what i say isn't against you as individual, but against your compagny ....
the way you treat your customers is a shame, and without rapid and radical change you will lose a very large majority of them...
In two months at your place:
My account was blocked for 18 days (so my money too...).
A withdraw has been blocked for 8 days now...
In 2 months...
And as a customer it's still up to me to "chase" after you on forums/twitter/redit etc ... because no reply by email from the one (s) who are supposed to fill this role...
You have been promising for ages now a major upgrade of your trading engine, which looks more and more like a Russian doll story without communicating about the project...
The website and APIs become unusable or almost useless again.........
And on top of that, now what worked before, no longer works deposit/withdraw.....
Leave your cap of customer, to take again a human role... What would you think in this situation (if you lived it)?
Since the 1/11/2017 you take me 653.41 fees ... What for ? for block my money again and again ?
Yes i win money, so i found normal to pay fee if there is a service for .... but here i start to ask myself why i pay haw much ...
regards,