Hashflare.io took the chance of delayed transactions to start scamming.
even tho your order confirm on the blockchain more than 300 confirmations it still shows pending on their site, and in few days it goes timeout, but they got the money and it's in their wallet, still you wont get your contract.
They do not answer support requests, they don't care.
another scam was done and finished, if you wanna cry here about your BTC use this thread.
saw the same problem posted by someone else on Facebook in one of the groups that I'm in
it seems that there is a problem with their transactions since you two have the same issue , not sure if it's a general issue or just you guys
hope you haven't lost much , cause many users here warned others about hashflare but it seems that people will always love to gamble their money
hopefully they will credit your deposit with the new rate since bitcoin went up today
As long they are still there and aren't running and the site is still up then chances for it to be resolved such issue would be there too. For those people who do experience problems you can just simply send support ticket regarding into your issue if they wont answer then that's unfortunate which this thing is commonly being complained by most users regarding on their unresponsive support.If I were you If I do have funds I would rather pull it out as early as I can.