I sent a mail on 19 Decemeber which still isn't answered..
what is your problem and did you received ticket ?
I sent Ripple to my address, they appear in block explorer, not in my wallet. Two weeks later they are transferred to the account of cryptonator, without seeing them once in my account. I just loged in at cryptonator and saw the Ripple wallet is in maintenance right now, so hopefully after that I finally receive my ripple.
I also opened a topic:
https://bitcointalk.org/index.php?topic=2628097.0