You can't order from the manufacturer directly.
But Eyeboot is a preferred reseller (run by forum user "klintay") and should take good care of you.
Thank You! I already sent a return request via ebay. I asked for a replacement or a refund. waiting on a reply. hopefully this can be worked out and make both sides happy. I'm just not looking forward to waiting a month for a replacement. it is what it is though.