What was you order date for your miners?
Have you updated the firmware ?
They have released few versions recently. I do know people are having trouble with the latest due to the root passwords being changed. Maybe this thread can help
https://bitcointalk.org/index.php?topic=2549898I bought this only on December from Innosilicon. Received it on December 13th. I did the firmware update few days ago after getting the email from innosilicon regarding the new firmware. Thanks for your suggestion.