I'm having a bit of an issue with both my wife's and my accounts. Hopefully the community here, or better yet a moderator, can be of some assistance.
My own account had approx 30,000 tokens in it. While i managed to gain access to it on the 1st day of the wallet release, when i tried to transfer my funds to Cryptopia to trade, the transaction seems to have failed, and the tokens were not restored to my online wallet. See screenshot in link below:
https://ibb.co/m3HSZw
As for my wife's account, she finally managed to gain access to hers after about a month ... but her ~28000 tokens are missing completely. Her balance shows zero, nil, niet. No transaction record is present, so i figure that the account hasn't been hacked, otherwise there would be trace hashes of the transaction. It seems like her tokens have simply been put aside for some reason. The BTC address that we purchased these with was also used to purchase our neighbors tokens too for his own account, and from the same IP address. I think this may be the root cause for her issue, perhaps because of the duplicate BTC purchase address and IP address, the dev. team might have thought these duplicate accounts.
We've posted on social media accounts about this - no help.
We've both opened various support ticket only to have them get closed "due to high volume" and open new ones without ANY response.
We've sent in selfies with valid ID and screeshots of transaction details from the ICO purchases along with tickets - no further help either.
If anyone here has an idea of what our next step should be, it'd be greatly appreciated.
Thanks in advance!
I have no idea whats happening with your transaction but why would you send the whole lot of your coins and not do a dummy run first? My own account had approx 30,000 tokens in it. While i managed to gain access to it on the 1st day of the wallet release, when i tried to transfer my funds to Cryptopia to trade, the transaction seems to have failed, and the tokens were not restored to my online wallet. See screenshot in link below:
https://ibb.co/m3HSZw
As for my wife's account, she finally managed to gain access to hers after about a month ... but her ~28000 tokens are missing completely. Her balance shows zero, nil, niet. No transaction record is present, so i figure that the account hasn't been hacked, otherwise there would be trace hashes of the transaction. It seems like her tokens have simply been put aside for some reason. The BTC address that we purchased these with was also used to purchase our neighbors tokens too for his own account, and from the same IP address. I think this may be the root cause for her issue, perhaps because of the duplicate BTC purchase address and IP address, the dev. team might have thought these duplicate accounts.
We've posted on social media accounts about this - no help.
We've both opened various support ticket only to have them get closed "due to high volume" and open new ones without ANY response.
We've sent in selfies with valid ID and screeshots of transaction details from the ICO purchases along with tickets - no further help either.
If anyone here has an idea of what our next step should be, it'd be greatly appreciated.
Thanks in advance!