I think you guys should submit a ticket and continue to comment at Livecoin official bitcointalk thread because they have a representative that can cater your demands.
Hi DaveWave,
I sent a ticket, 6 days ago. I got a reply 3 days ago saying it had been assigned to the technical team, and nothing since then. Since this is a token I have successfully deposited into Livecoin to the same address before, I really can't fathom what has taken 6 days.
On the other note, I did not know Livecoin had an official thread (I am new here) so I will try and locate that now, thank you.