How can a fiat deposit takes so much time and why bitstamp phone support do not response?

no ticket response, no mail response, no deposit credited, no phone response,

whats going on there? its a verified account, it worked great with last deposits,

as far as i know the server works by itself, it identify the ID of the trasnfer and credit the money automatically in your account
its not something that must be done manually,

so why in 4 weeks still nothing? at least a response from them will help to keep waiting but 0 response, even on twitter they response nothing to
the people who claims support,