Dear Kraken,
I have had an issue for 3 weeks and have sent several emails about this. I keep getting the same reply. I got locked out of my account on December 12th after I added an ethereum withdrawal address. I followed the guide on your website, changed my password and used 2FA. The password was changed but the account still shows locked when I log in. The request number is 107112. I need the account to be unlocked but cannot seem to get ANY response from your support team.
Hi MohAli59. I'm sorry to hear that you're locked out of your account. You can escalate your ticket's priority by filling out
/forms/2VolutBY6HBGJRRA3]this form. Thanks for your patience.
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I have escalated the matter immediately after your reply, but still NOTHING from Kraken. We are going into the 4th week that my account is locked. The description on your website on how to unlock an account by using 2FA and changing the password does nothing and is not accurate at all. Annoyance is building up to a boiling point.