I have purchased 22,488.53646900 dogecoins via litebit.eu and have transferred them directly to my cryptonator Wallet. Usually (about 10x before) this worked without any problems. Through such a problem you get to know the real side of a service provider. Errors happen, but dealing with this problem is a disaster at Cryptonator. No response to support requests since December 24th except for the auto-generated response for ticket opening. Not even a short answer with an apology for taking longer or something like that, nothing. An initial answer would have been enough for me to make me "feel better". There's nothing you can do, just hope they're still coming forward and fix the problem.
Advice from me: Lesson for me (again): First test such online services over several weeks (send only small sums of money/coins, send support requests and test how long answers take and whether they will come at all, etc.) and only then use them. I can only recommend this to everyone. I'm about to switch to offline wallets at my home.
